Customer Operations Supervisor

Job Description

Salary
£26,435 a year, plus benefits

Contract Type
Permanent

Hours of Work
42 hours per week, Monday to Sunday

Location
Thames Clippers – Clipper House, Trinity Buoy Wharf, Poplar, London E14 0JY

Closing Date
Friday 15th April 2022

Full Description

Uber Boat by Thames Clippers are hiring!

The Customer Operations Supervisor is dedicated to the smooth running and exceptional presentation of their teams and piers. They provide accountability at local level to boost standards, and enable team member – line manager relationships that drive quality conversations, improving the performance and wellbeing of our team members, supporting in the delivery of a consistent and exceptional customer experience.

KEY ACCOUNTABILITIES:

• Manages their team of Customer Service Assistants working across their island
• Ensures the smooth running of the piers in their island
• Delivers a “Human, Bright & Bold” Customer Experience across their island
• Guarantees Revenue Protection on their island

KEY SKILLS:

Essential

• Ability to manage and motivate a diverse and transient team in order to deliver service excellence
• Previous Customer facing management experience
• Proven ability to motivate and engage a team, driving ticket sales and team spirit o Thrive in a very busy environment and maintain patience and empathy even when working under pressure
• Be committed and flexible in your approach to work
• Computer literate
• Ability to respond quickly to an increase in service demand with a “hands on” approach
• Have a proven ability to work effectively as part of a team and to establish good professional relationships with colleagues
• A commitment to delivering the best

Desirable

• Ability to speak different languages

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