Customer Service Assistant

Job Description

Salary
£19,574 plus benefits

Contract Type
Permanent

Hours of Work
31.5 hours a week, Monday to Sunday

Location
Thames Clippers – Clipper House, Trinity Buoy Wharf, Poplar, London E14 0JY

Closing Date
Friday 13th January 2023

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Full Description

This is a customer service job with a difference. You’ll be working outside in the wonderful city that is London greeting people from all over the world and making sure they have an unforgettable experience with Uber Boat by Thames Clippers.

Working on any one of the piers along the Thames from Barking to Putney, you will welcome all members of the public; selling them the right ticket and assisting them with their journey with us on our boats.

We’re looking for people who love working and engaging with people and making their experiences as memorable as possible.

We will give you full training on our varied ticket types and you will be comfortable approaching customers and selling them the appropriate ticket.

You will be a great communicator, friendly and approachable and always wanting to deliver the best customer service possible.

And, you won’t mind working outdoors or being on your feet all day and will thrive in a busy environment, maintaining empathy even when it gets really busy.

The role is 31.5 hours per week, Monday to Sunday. You’ll work a 9 hour shift on a 3 days on, 3 days off rolling shift pattern. Currently our shifts end times are variable with the earliest start at 9am, we finish at 6pm off peak and plan to stay until 8pm during peak though this may be extended depending on business demand.

When: We’re holding interviews w/c 16th January and looking for people to be able to start work with us at the beginning of February at one of our company inductions. These are a great way to get to know other new starters and find out everything you need to know about how we work.

Where: You’ll be based on anyone of our piers from Barking to Putney. We’ll provide you with a uniform to protect against the British weather!

So why apply?

Uber Boat by Thames Clippers are London’s leading River Bus service. Our fleet of high speed catamarans provide commuters and sightseers with a unique way to travel around the capital. We carry around 5 million passengers a year and currently employ around 470 people, which is set to increase over the next few years.

We are an entrepreneurial and inclusive organisation that was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core principles. Our values: Trusted to do the Right Thing, Great Place to Work, Be Excellent and Respect allow our employees to excel in their careers with us and be Best in Class, Always.

Our Commitment to Inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.