Customer Service Assistants

Job Description

Thames Clippers are looking for customer service assistants.

Working on any one of our 22 piers along the Thames, you will welcome all members of the public; selling them the right ticket to travel and assisting them with their journey with us on our boats.

We’re looking for people who love working and engaging with the public and making their experiences as memorable as possible!

We will give you full training on our varied ticket types and you will be comfortable approaching customers and selling them the appropriate ticket.

You will be a great communicator, friendly and approachable and always wanting to deliver the best customer service possible.

And, you won’t mind working outdoors or being on your feet all day and will thrive in a busy environment, maintaining empathy even when it gets really busy!

Thames Clippers really values strong teamwork. We take pride in what we do, and we respect each other which make it a great place to work!

We are an entrepreneurial and inclusive organisation which was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core values.

Our employees benefit from free travel on  Thames Clippers, along with a group private pension plan, private medical insurance, life assurance, EAP, ride to work scheme or season ticket loan and childcare vouchers. We also offer discounts at shops, bars and restaurants at The O2.

We are committed to equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Zero Hours (as and when required). £10.14 an hour

North Greenwich Pier – near to the O2 and North Greenwich station (Jubilee line)