Customer Service Assistants – fixed term summer contracts

Job Description

Salary
£19,575 a year pro rata/£11.95 per hour plus benefits

Contract Type
Fixed Term

Hours of Work
31.5 hours a week (Mon-Sun) 3 on 3 off pattern – 4 month contract

Location
Thames Clippers – Clipper House, Trinity Buoy Wharf, Poplar, London E14 0JY

Closing Date
Tuesday 4th April 2023

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Full Description

Are you looking for a summer job with a difference? Do you love being outdoors and meeting people from all over the world?

We are looking for people to join us on fixed term summer contracts from May to September.

In this role you’ll be working outside in on any one of the piers along the Thames from Barking to Putney welcoming all members of the public; selling them the right ticket and assisting them with their journey making sure they have an unforgettable experience with Uber Boat by Thames Clippers.

We’re looking for people who love working and engaging with people and making their experiences as memorable as possible. We are looking for people who thrive in a busy environment, maintaining empathy even when it gets really busy.

We will give you full training on our ticket types but we are looking for people who will be comfortable approaching customers and selling them the appropriate ticket.

You will be a great communicator, friendly and approachable and always wanting to deliver the best customer service possible.

And, you won’t mind working outdoors or being on your feet all day. We’ll give you a uniform and a great company induction so you will be set up for success.

Our Summer contracts start on the 9th May and end at the beginning of September and you’ll work 31.5 hours a week (Mon-Sun) 3 on 3 off pattern.

When: We’re holding assessment centres on the 13th and 14th April.

You must be able to attend one of these assessment centres to be considered for the role. We cannot hold virtual interviews or 1-2-1 interviews.

Our assessment centres are a fun way for you to meet the team, find out about the role and the company and ask any questions you have about what it’s like to work for Uber Boat by Thames Clippers.

So why apply?

Uber Boat by Thames Clippers are London’s leading River Bus service. Our fleet of high-speed catamarans provide commuters and sightseers with a unique way to travel around the capital. We carry around 4 million passengers a year and employ nearly 400 staff.

We are an entrepreneurial and inclusive organisation that was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core principles. Our values: Trusted to do the Right Thing, Great Place to Work, Be Excellent and Respect allow our employees to excel in their careers with us and be Best in Class, always.

Our Commitment to Inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.