Desk Customer Service Assistants – Thames Clippers

Job Description

Salary: £22,801 a year plus benefits including free travel on the boats

Hours: 42 hours per week, Monday to Sunday (shift work)

Where to apply: Please click here to apply for this role

Are you looking to start your career in the Maritime industry? Then this could be the job for you!

We are looking for people to work on board our boats that travel up and down the Thames, welcoming passengers as they board and assisting the Master, Mates and Onboard Customer Service Assistant (OCSA) in ensuring our passengers safety at all times and making sure they have a wonderful journey with us.

You will make sure any boat maintenance and cleaning is carried out efficiently and effectively and also assist the OCSA when required with serving the customers on board and stocking the boat.

If you enjoy working with the public, being outside on the river and being part of a fun and busy team then this could be the role for you!

We’re looking for people who want to develop their career in the maritime industry and progress within Uber Boat by Thames Clippers from DCSA to Mate to Master – where you drive the boat. We’re looking for motivated, enthusiastic people who want to succeed. We will provide all the training you need to be successful.

You will be approachable, friendly and helpful, not only to the passengers on board but also to your colleagues. We expect you to deliver the same amazing experience to our customers and team at the end of your shift as you do at the start.

Interviews: We will be holding assessment centres w/c 31 January 2022.

We’ll be looking for people to start work with us on 21 February 2022.

Where: You’ll be based on our boats, which are moored at Trinity Buoy Wharf, Poplar, London E14 0JY, a short walk from Canning Town tube or a hop across the river in our staff boat, from North Greenwich tube.

Important information: You will be based on our boats on the river and that means you will be on your feet for 9-10 hour shifts. We will provide you with a full uniform including warm clothing to defend against the British weather!

So why apply?

Uber Boat by Thames Clippers, part of AEG Europe, are London’s leading River Bus service. Our fleet of high speed catamarans provide commuters and sightseers with a unique way to travel around the capital. We carry around 4 million passengers a year and employ nearly 400 staff.

We are an entrepreneurial and inclusive organisation that was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core principles. Our values: Trusted to do the Right Thing, Great Place to Work, Be Excellent and Respect allow our employees to excel in their careers with us and be Best In Class, Always.

To find out more about our benefits click here

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.