Duty Fleet Controller

Job Description

Salary
£43,156 a year plus benefits

Contract Type
Permanent

Hours of Work
42 hours a week, Monday to Sunday

Location
Thames Clippers – Clipper House, Trinity Buoy Wharf, Poplar, London E14 0JY

Closing Date
Wednesday 29th March 2023

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Full Description

Here at Uber Boat by Thames Clippers we value strong teamwork, we take pride in what we do, and we respect each other, which make it a great place to work!

As the Duty Fleet Controller, you’ll be relied upon by the business to ensure the efficient running of our timetable. That means regular and effective communication with the Master’s operating our vessels and monitoring GPS tracking systems and passenger numbers. This is an important role, with lots of responsibility to ensure our vessels arrive and leave on time from each pier. So you’ll have a direct impact on our customer’s happiness!

You will chart craft movements, calculate arrival and departure times and record craft traffic information. Therefore, you need to be able to communicate clearly and precisely with lots of different people across the business either over the phone or by VHF radio. You also need to be highly organised and calm when under pressure especially when dealing with technical breakdowns or any incidents and emergencies.

Every now and then, due to things out of our control you may need to cancel a service, letting our passengers know through our real time information systems, so you need to be able to work quickly and accurately to ensure the correct information is relayed.

You’ll need to be flexible in your approach to work and make sure important information is shared effectively across the team. This role means you will work with most departments so you will need to be good at building strong working relationships so you become a trusted and valued member of the team.

If you have worked in a control room before that would be useful, but we’ll give you all the training you need regarding our systems as well as a thorough induction on how the operations at Thames Clippers work, so you will be set up for success.

We’ll give you all the training you need regarding our systems as well as a thorough induction on how we work at Uber Boat by Thames Clippers, so you will be set up for success.

The Fleet Control team works shifts on a 4 on 4 off pattern consisting of 2 days and 2 nights. Shifts are 12 hours long and will be 06.00-18.00 on days and 18.00-06.00 on nights.

Where: You’ll be based at our offices at Clipper House, Trinity Buoy Wharf, Poplar, London E14 0JY, a short walk from Canning Town tube or a hop across the river in our staff boat, from North Greenwich tube.

So why apply?

Uber Boat by Thames Clippers are London’s leading River Bus service. Our fleet of high-speed catamarans provide commuters and sightseers with a unique way to travel around the capital. We carry around 5 million passengers a year and currently employ around 470 people, which is set to increase over the next few years.

We are an entrepreneurial and inclusive organisation that was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core principles. Our values: Trusted to do the Right Thing, Great Place to Work, Be Excellent and Respect allow our employees to excel in their careers with us.

We are committed to equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.