Fleet Training & Development Officer

Job Description

Location: Trinity Buoy Wharf
Contract Type: Full-time
Closing Date: 01 November 2024
Salary: Competitive
Hours of Work: 40

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POSITION TITLE: Fleet Training and Development Officer

REPORTS TO: Fleet Training Manager

Uber Boat by Thames Clippers (UBTC) is an inclusive organisation where we respect and value everybody’s contribution. We empower and trust our people to do the right thing. We strive to be excellent in everything we do to be best in class and it is our people that help to make our business a great place to work.

OVERVIEW

A brilliant opportunity to join Uber Boat by Thames Clippers (UBTC) at a time of significant growth.

UBTC was founded in 1999, initially operating a one boat service from South East to Central London. Today UBTC has a fleet of 21 vessels, serves 24 piers and carries over 4.6 million passengers, providing a unique transport offering to London’s commuters and visitors, connecting them to their homes, places of work and river-side attractions, in an environment that is unmatched by any other form of London transport. UBTC operates the only commuter service on the Thames and occupies a distinct market position for tourist and visitor experiences by linking the majority of riverside attractions. This unique offering extends to private charters and UBTC’s portfolio will deliver sustained expansion both to the East and West London, with a target to grow to 9m annual passengers by 2030. The business is now also moving into light freight logistics which plans to relieve London’s congested road network within the next 3 years.

DUTIES AND RESPONSIBILITIES

• Create and develop training material, in both hard-copy and e-learning modules, to support Fleet Operations current BAU and future training activities, including, but not limited to; Craft Familiarisation, Type-Rating, Boatmaster License (BML) and upskill training.
• Identify, develop and deliver training courses required to meet the Port of London Authority (PLA) Continuous Professional Development (CPD) scheme.
• Track and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for the company’s Type Rating Instructors (TRIs), feeding back to the Fleet Training & Technical Manager.
• Develop and maintain a training matrix for all Fleet Operations crew, ensuring certification is maintained, and training needs are identified and addressed in a timely manner.
• Participate in Fleet Operations Department training strategy meetings.
• Support the wider Fleet Operations Management team in delivering, tracking and managing the company’s strategic workforce plan (SWP).
• Support in identifying and developing the internal talent pipeline required to deliver business expansion plans.
• Support, where required, in the delivery of marine training activities including, but not limited to; internal BML, Marine Apprenticeships and any other appropriate / essential training programs that will improve standards and develop staff members.
• Provide coaching and mentoring for trainees and new starters.
• Participate in the recruitment, interview and hiring of new Fleet Operations employees.
• Support with the implementation and delivery of customer service based training to improve the overall customer experience.
• Work closely with the rostering team to coordinate and manage training activities and training requests in a timely manner.
• Ensure adequate provisions for training and development are identified and included in the annual business planning and budgeting process.
• To liaise with operational managers and trainers to ensure adequate resources are available to deliver training.
• Produce and maintain training related records and ensure Management Information (MI) is shared in good time for monthly reporting.
• To identify and manage external training providers, ensuring training requirements are delivered in a cost-efficient manner and in line with budget.
• To support the with the BML and apprentice selection process.
• Promote and uphold UBTC values, ensuring employees feel supported and empowered within their role and confident to engage professionally at all levels.

Business As Usual (BAU) REQUIREMENTS

• Work closely and develop relationships with our local suppliers, relevant industry bodies, universities, colleges and schools to support local employment options
• Assist in developing and maintaining effective teamwork across our diverse business
• Ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs
• Attend events to showcase Uber Boats by Thames Clippers as an employer of choice and build and manage talent pipeline of potential candidates
• Undertake any other relevant duties or reasonable requests as requested by a member of the senior management team

KEY SKILLS:

Essential

• Experienced Marine professional with Boat Masters Licence or equivalent / higher COC
• Experience of working under MCA regulations
• Experienced leader who is able to proactively mentor and coach staff/crew
• Ability to think strategically and operate at a managerial level
• Ability to influence change at all levels
• Ability to respond quickly and take a “hands on approach”
• Calm disposition – works well under pressure
• Excellent written / oral communication skills
• Ability to analyse data and interpret to produce management information reports
• Able to proactively plan and manage tasks without continuous direction
• Organised and capable of multitasking, whilst delivering to a high standard
• Positive with a “can do” attitude and commitment to delivering the best
• Team player who enjoys working in a high achieving environment
• Capable of delivering International Safety Management Code training
• Attention to detail – able to report and follow up on any issues arising from audits carried out
• Proficient with Microsoft Office (Excel, PowerPoint, Word)

Desirable

• Experience of teaching elements covered in the BML syllabus as laid out in MSN 1853
• Passenger Ferry or High-Speed operations experience
• Knowledge of the High-Speed Craft Code
• Knowledge of STCW
• Project Management experience
• Public Transport System knowledge