Onboard Customer Service Assistant

Job Description

Status (Full Time, Part Time, Seasonal, Apprentice)

Full time – 35 hours per week, shift based

Responsibilities

You will be working full time on board our boats serving our customers hot and cold beverages and food; maintaining a high level of customer service at all times and being cheerful, approachable and helpful.

We will provide extensive training so you will gain knowledge of the products we sell on board; be able to serve our customers efficiently and upsell where you can, and maintain and clean the equipment and surrounding areas; minimising waste and ensuring stock is maintained managed efficiently.

Location

North Greenwich Pier – near to the O2 and North Greenwich station (Jubilee line)

Salary

£15,268 a year, increasing to £17,962 on successful completion of 3 months’ probation

Experience needed

With a genuine desire and ability to work with the public in a front line, customer and sales focused environment; you will be able to build rapport with our customers.

We are looking for people with previous experience in a customer facing role, ideally from a hospitality or tourism background, where you are comfortable approaching our customers and making them aware of our menu and products.

You must be able to thrive in a very busy environment and maintain patience and empathy even when working under pressure. We are looking for people with good communication skills, a great team work ethic and a friendly, helpful customer focused approach.

Closing date 31-Aug-19

Relevant Additional Info (Interview dates, specific requirements)

Here at MBNA Thames Clippers we really value a strong team ethic, we take pride in what we do, and we respect each other which make it a great place to work!

We are an entrepreneurial and inclusive organisation which was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core values.

Our employees benefit from free travel on MBNA Thames Clippers, along with a group private pension plan, private medical insurance, life assurance, EAP, ride to work scheme or season ticket loan and childcare vouchers. We also offer discounts at shops, bars and restaurants at The O2.

We are committed to equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.