Onboard Customer Service Assistant (OCSA)

Job Description

Salary
£26,098 a year plus benefits including free travel on our boats

Contract Type
Permanent

Hours of Work
42 hours per week, Monday to Sunday – shift work

Location
Thames Clippers – Clipper House, Trinity Buoy Wharf, Poplar, London E14 0JY

Closing Date
Monday 6th March 2023

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Full Description

Here at Thames Clippers we have a strong team ethic, we take pride in what we do, and we respect each other which make it a great place to work!

As an On-board Customer Service Assistant (OCSA) you will run your own refreshments bar, selling hot and cold drinks to the passengers on our boats that travel up and down the Thames from North Greenwich Pier into London every day.

You’ll welcome passengers as the enter the boat and always deliver excellent customer service. You’ll manage all the stock on-board and make sure your bar is kept clean and presentable during your shift.

Another key part of the role is always ensuring passenger safety. You’ll be part of the crew on board which means you will need to complete safety drills regularly and keep up to date with your training.

We are looking for smiley, friendly, approachable people. You’ll meet tourists from all over the world alongside our commuters who use our service daily, so you need to be comfortable chatting to all types of people and making sure they have a first-class experience with us.

Things you need to know:

1. This is a shift-based role, working 42 hours per week over 7 days. Currently the shift pattern is set at working four days on and then having two days off. You’ll be required to work weekends and weekdays. This working pattern is subject to change due to Timetable changes or business needs.
2. Shifts can start either very early in the morning or finish late at night, therefore you will need to be able to get to and from North Greenwich Pier before the tube starts or after it finishes.
3. As this role is based on a boat, you must be able to work on the water. If you suffer from motion sickness this role won’t be for you!

Where: All our boats leave from North Greenwich Pier, based close to The O2 and North Greenwich Tube station. For more information click here

When: We are interviewing now and looking for people to join us in April at one at our company inductions.

Our inductions are a great way to meet other new starters and learn lots about our business and how we work. We will ensure you have all the information and skills you need to succeed in the role.

So why apply?

Uber Boat by Thames Clippers, part of AEG Europe, are London’s leading River Bus service. Our fleet of high speed catamarans provide commuters and sightseers with a unique way to travel around the capital. We carry around 4 million passengers a year and employ nearly 400 staff.

We are an entrepreneurial and inclusive organisation that was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core principles. Our values: Trusted to do the Right Thing, Great Place to Work, Be Excellent and Respect allow our employees to excel in their careers with us and be Best In Class, Always.

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

Salary:

£24,133.20 increasing to £26,098.80 in April, plus benefits.

Please be aware we no longer accept CV’s. In some instances, you can still upload your CV but the hiring manager will not be able to use it to make their final decision. Instead, you will be asked to complete an application form, which is anonymised so that we can run a fair, inclusive, and equitable recruitment process.

Therefore, please make sure you follow the instructions carefully and complete the application form in full, with as much detail as possible as the information you provide will allow us to decide whether to progress your application to interview stage.